Terms & Conditions
  Loading... Please wait...

Terms & Conditions

Copyright & Trademarks, Conditions of Website Use

All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material on this Web site are copyright of Lucem Direct Ltd (trading as TelephoneHeadsets.co.uk)

Any use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Lucem Direct Ltd is strictly prohibited.

Governing Law and Contract Formation

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the "submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Lucem Direct Ltd. At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following reasons:

The product(s) you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing, product or offer description error
You not meeting the eligibility to order criteria as set out below

Refusal of Transaction

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, LUCEM DIRECT LTD. IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Sonorous.TV DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price, specification and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Lucem Direct Ltd. nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, Lucem Direct Ltd, does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Lucem Direct Ltd., its affiliates, directors, employees or other representatives.

Returns Policy

You may return new any unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Under no circumstances can we accept the return of multiple products that have been opened or used in any way.

Providing goods are returned unopened and in the same condition as supplied you should expect to receive your refund within 14 days of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank or card issuer to process our refund request.

Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded.

Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 20% of the product price. 

Where goods are returned as suspected faulty and a RMA number has been issued by our company, these will be repaired or replaced within the warranty period providng the goods have been subject to normal levels of use and have not been subject to abnormal handling or abuse.

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Please note, in all instances Lucem Direct Ltd. shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

Lucem Direct Ltd. takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. All your feedback is appreciated.