Why Use A Headset? - Phone Headset
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Why Use A Headset? - Phone Headset

Using a telephone headset can have positive effects on well-being and productivity.

Research confirms that regular phone use for long periods can be a common cause of neck and back discomfort and complaints. It is reported that an increasingly common form of repetitive strain injury known as "phone neck" is caused by wedging the telephone handset between neck and shoulders. This is typically done to free hands to use a keyboard, therefore those particularly at risk are office based phone users who simultaneously use a phone and computer for lengthy or regular periods of time.

When we cradle a telephone handset between ear and shoulder this can result in stress on our neck which results very often in muscle spasm and stiffness. Poor posture of the neck during extended (and demanding or stressful) telephone calls may even lead to improper cervical alignment and pinched nerves. Also the resulting reduction in blood flow accelerates muscle fatigue.


phone headset

Telephone Headsets and Well-Being

Using a phone headset:

  • Eliminates the need to hold telephone handsets in uncomfortable positions.
  • Helps shoulders stay relaxed.
  • Ensures your head can be held up straight, improving posture.
  • Allows you freedom of movement and encourages you to sit more naturally.

Telephone Headsets and Productivity

Using a telephone headset:

  • Frees your hands to use a keyboard or other office equipment whilst using the phone.
  • Encourages better posture for a more natural and comfortable conversation.
  • Helps you avoid muscle fatigue and discomfort and the resulting drop in alertness and productivity.
  • Enables a clearer and more efficient telephone conversation.

Telephone Headsets and Good Hygiene

Shared telephone and telephone headset use means that contagious bacteria can be easily passed between users. A simple hygiene regime can greatly reduce infection risk, for best practice:

  • Provide headsets to individuals to avoid sharing.
  • If sharing is necessary, provide individual replacement ear cushions and microphone windshields.
  • Regularly use anti-bacterial wipes on suitable areas of the telephone Headset.
  • Frequently replace ear cushions and microphone windshields.

If you use the telephone for lengthy or regular periods, then you should seriously consider using a telephone headset for your calls.